Our complaints procedure is available on request from Landlord Legal Assist Limited (Head Office) Unit 1B, Waterham Business Park, Highstreet Road, Waterham, Kent, ME13 9EJ.
Although She will not have principal responsibility for your matter, the person with overall responsibility for Landlord Legal Assist Limited is our Chief Executive S. Goy. If you have a problem, you are entitled to complain and this can include a complaint about our bill.
All of our staff members must attempt to resolve problems that may arise with their services. If you have any concerns, it is important that you raise them with us within six years of the act or omission about which you are concerned, or three years from when you should have known about the complaint.
